Frequently Asked Questions
Answers about the website's shipment, invoice, quote, and account tools.
How do I request a freight quote?
Open Get Free Quote on the homepage and provide your name, email, service type, origin, and destination. Phone number, cargo details, and additional notes are optional. The form returns a request confirmation when the enquiry is saved.
Does a quote request confirm a booking?
No. A quote request is an enquiry, not a confirmed price or shipment booking. A booking is confirmed separately by Wisla Logistics.
How do I track a shipment?
Choose Track Shipment in the site menu and enter the tracking reference. The tracker ignores spaces and punctuation, converts letters to uppercase, and checks both the entered reference and a version with the SP prefix.
Why does tracking say no shipment was found?
The tracker can show only shipments present in the site database. Check the reference against the one supplied for your shipment. If it still is not found, use the homepage contact section for help.
Can I see a shipment on a map?
When route and location data are available, the tracking page displays shipment details and a map. Map tiles and route lookups depend on external mapping services and may be delayed or unavailable.
How can I find an invoice?
Use the customer invoice search with an invoice number or tracking number. You can also open an invoice link shown with a shipment when one is available.
Where can I find delivery dates and status?
Open the shipment tracking result to see the status, shipment events, and estimated date when those details are present. These details reflect the latest data available to the site and are not a delivery guarantee.
What if I cannot access the Vault?
Use the code and password issued for your account. If you need access help, use the homepage contact section. Never include your password in an enquiry.
Why is the map unavailable?
The tracking map depends on an internet connection and external map, route, and geocoding services. Shipment details may still be available while a map provider is temporarily unavailable.